1054331
9780273614722
"At last a book to show you in very practical terms what real changes you have to make to become truly customer focused." Cannon Ltd. A proven framework to implement a customer-focused strategy using the nine basic principles of Kaizen.Wellington, Patricia is the author of 'Kaizen Strategies for Customer Care How to Create a Powerful Customer-Care Program-And Make It Work' with ISBN 9780273614722 and ISBN 027361472X.
[read more]