It's Not My Department How America Can Return to Excellence Giving and Receiving Quality Service

by Glen, Peter

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$13.94

Item Details
Condition: Like New
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ISBN-13: 9780425184615
ISBN: 0425184617
Publisher: Penguin Group (USA) Incorporated

AUTHOR

Glen, Peter

SUMMARY

Peter Glen, America's foremost customer service expert, shows how businesses can achieve excellence, anticipating and responding to customers' needs-to keep them coming back. "An absolute must." (Lawrence B. Murphy, VP, Service Development, Marriott Hotels) "Everyone must read It's Not My Department!" (Susie Watson, Public Relations Manager, Timex)Glen, Peter is the author of 'It's Not My Department How America Can Return to Excellence Giving and Receiving Quality Service' with ISBN 9780425184615 and ISBN 0425184617.

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