21077104
9789080671362
IT Service Management: An Introduction
by van Bon, Jan, Kemmerling, Georges, Pondman, Dick
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Product details
- ISBN-13: 9789080671362
- ISBN: 9080671363
- Edition: 3Rev Ed
- Publication Date: 2003
- Publisher: Van Haren Publishing
AUTHOR
SUMMARY
This introduction to IT Service Management is based on the latest edition of the ITIL books Service Support and Service Delivery and is intended to serve as a thorough and convenient introduction to the field of IT. This completely revised and international edition support implementation of IT Service Management processes from a business perspective.van Bon, Jan is the author of 'IT Service Management: An Introduction', published 2003 under ISBN 9789080671362 and ISBN 9080671363.
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