ISO/IEC 20000: A Pocket Guide

ISO 20000 is the first international global standard for IT service management, which is also fully compatible and supportive of the ITIL framework. To take account of these latest changes to the standard, VHP are delighted to announce an update to their bestselling BS15000 Pocket Guide. ISO 20000: A Pocket Guide provides an easy and accessible reference which will promote awareness of ISO 20000 as a valid international standard for IT service organizations; it supports ISO 20000 training and certification, whilst supplying the reader with the essential core content of the standard. This title has been endorsed by IPESC - the international publications committee of ITSMF.Van Haren Publishing is the author of 'ISO/IEC 20000: A Pocket Guide', published 2006 under ISBN 9789077212790 and ISBN 9077212795.