Is the Help Helpful? How to Create Online Help That Meets Your Users' Needs

Is the Help Helpful? presents the full cycle of help content development, regardless of the operating system running the application, the type of help being produced, or the tools used to produce it. In this book, you'll discover: (1) The ten most common complaints that users have with online help, the causes of the underlying problems, and ways to avoid those problems, (2) The eleven steps in the ideal help development process, their benefits, and the problems that arise when a step is left out, (3) Techniques for planning, writing, editing, reviewing, and testing online help and (4) Sample plans and specifications for your help project.Weber, Jean Hollis is the author of 'Is the Help Helpful? How to Create Online Help That Meets Your Users' Needs', published 2004 under ISBN 9781930919600 and ISBN 1930919603.