Introduction to Knowledge Management Km in Business

Finally, a solid introduction to the complex world of knowledge management, how it works, and the impact it has on organizations of all sizes. "As someone who has struggled to manage change in several large organizations, I am very excited about the powerful techniques in this textbook for increasing business agility and empowering knowledge workers." - Wayne Anderson, Senior Vice President, Service Management, Sabre Inc. "This systemically organized, innovative and well-written book astutely integrates content, technology and problem-solving into a learning tool that sets the standard for maximizing learning in an arena that is continuously bombarded with interventions that compete for each learner's attention." - Robert E. Klabenes, President, Oklahoma State University-Okmulgee Effective knowledge management and collaborative learning is key to success in today's high tech, networked, just-in-time market. Easy to read and user-friendly, this book introduces you to a wide range of knowledge management (KM) tools, techniques and terminology for enhancing innovation, communication and dedication among individuals and workgroups. Full of practical applications, the focus is on real-world business using examples of commonly available technologies. Introduction to Knowledge Management is clear and straightforward with definitions highlighted, brief case studies illustrating key points, dialogue sections that probe for practical applications, and written exercises. Each chapter concludes with discussion questions, review questions, and a vocabulary review. An Online Instructor's Guide is available. Todd R. Groff is a Consultant, IBM's Business Consulting Services Thomas P. Jones is a Consultant, IBM's Business Consulting ServicesGroff, Todd R. is the author of 'Introduction to Knowledge Management Km in Business' with ISBN 9780750677288 and ISBN 0750677287.