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The theory and implementation of a quality management system is explained by Slater, who manages such a system at LTV Steel Corporation. He details the six steps of setting process standards and meeting them, and notes the experiences of several companies. This is part 1 of a set of 6. the entire set is available here.Slater, Roger is the author of 'Integrated Process Management How to Create a Positive Environment, Step 1' with ISBN 9780873892148 and ISBN 0873892143.
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