Information and Communication Technologies in Action

This textbook offers a collection of real-world stories about how people from a variety of professions and industries use information and communication technologies (ICTs). Reflecting the dramatic changes in the work environment over the past two decades, this work explores the many and often unpredictable ways that individuals communicate with one another at work via email, phone, or face-to-face meetings. Combining 20 vivid stories with a selection of nine theories -- some mainstream, others now emerging - this text introduces a set of bright, articulate individuals talking about how they communicate today via ICTs. The theories illuminate the implicit patterns in these stories. The mix of stories and theories will help readers understand certain decisions made in the workplace, demonstrating how and why these technologies are used under myriad circumstances. The cases included here take place in the United States and Norway, in which the diffusion of advanced ICTs is among the highest in the world. Providing theories and cases in accessible language, with pedagogical elements to reinforce learning, this text will be informative and useful in courses addressing ICTs across a variety of disciplines, including communication, business, media, and organizational behavior.Browning, Larry is the author of 'Information and Communication Technologies in Action', published 2008 under ISBN 9780415965477 and ISBN 0415965470.