22841710
9780788113529
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Based on comprehensive interviews with 17 major engineering & construction industry companies. Provides a TQM road map with step-by-step guidelines for successfully implementing the four major TQM phases: exploration & commitment, planning & preparation, implementation, & sustaining.Implementing TQM in Engineering and Construction, was published 1994 under ISBN 9780788113529 and ISBN 0788113526.
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