Implementing a Six Sigma Tier Process to Identify Key Metrics That Drive the Business

This 10-page research report written for Human Resources features strategies for process improvement through the use of metrics. Using a Six Sigma Tier Process Characterization (TPC) method, the author identifies key processes and metrics designed to provide support for a business. Also identified are the benefits derived from TPC and the use of metrics, along with a series of steps used to address project selection questions. Other topics include talent management; process thinking versus organizational thinking; quick hits; support system for new hires; product performance; customer satisfaction; and internal and external benchmarks. This Executive Report is written by: Thomas J. Lynch, Vice President of Compensation & Rose Condon, Master Black Belt, Ceridian.Condon, Rose is the author of 'Implementing a Six Sigma Tier Process to Identify Key Metrics That Drive the Business ', published 2006 under ISBN 9781596225749 and ISBN 1596225742.