For over twenty-five years, author Mary Greenwood has worked in careersthat required expert negotiation. After becoming a professional unionnegotiator, she began to notice a specific set of rules people use to settledisputes. Greenwood compiles many of these rules inHow to NegotiateLike a Pro: 41 Rules for Resolving Disputes, an easy-to-understand guide tonegotiating any type of situation. Among these rules you will find thefollowing: ? Focus on the goal and resist being distracted by emotions ? Request ground rules ? Avoid negotiating against yourself ? Do your research ? Know when to walk away Greenwood lists each rule and subsequently offers a concise explanationon how and when to use it in your negotiations. She explains the emotionalframe of mind you need for negotiations and reveals the preparations,strategies, and tactics required to close the deal. Telephone and on-linenegotiations are also discussed. Whether you're involved in a professional dispute with another businessassociate, your boss, or even an online seller,How to Negotiate Like a Prowill put you ahead of the game!Greenwood, Mary is the author of 'How to Negotiate Like a Pro 41 Rules for Resolving Disputes' with ISBN 9780595397334 and ISBN 0595397336.