How to Manage Performance

Most organisations seek year-on-year improvements as part of their key business targets. This guide (developed in collaboration with the National Audit Office) explains the principles of how to manage your organisation’s performance by looking to the future as well as measuring your past performance. It describes a performance management framework and techniques for measuring your performance (including the contribution of IT to the business), and identifies the techniques that will help you to achieve improvements. Key Features: As a result of reading this guide, you will be able to: position your organisation for continuous improvements; identify the areas in your organisation where improvements would do the most good; draw up a performance management framework that deals with the priorities for your organisation; establish performance measures that relate to your business objectives and intended outcomes.U. K. Office of Government Commerce Staff is the author of 'How to Manage Performance', published 2002 under ISBN 9781903091227 and ISBN 1903091225.