1980624
9780130498465
Hospitality Supervisor's Survival Kit
by Goodwin, Clifford R., Squire, Alfred B., Chapman, Elwood N.
About this item
- Condition: Very Good
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- Provider Rating: 92%
- Ships From: Nashua, NH
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- Comments: Has moderate shelf and/or corner wear. Great used condition.Over 1,000,000 satisfied customers since 1997! Choose expedited shipping (if available) for much faster delivery. Delivery confirmation on all US orders.
About this item
- Condition: Very Good
- Provider: GoTextbooks Contact
- Provider Rating: 75%
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- Shipping: Standard
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Product details
- ISBN-13: 9780130498465
- ISBN: 0130498467
- Publication Date: 2004
- Publisher: Prentice Hall
AUTHOR
SUMMARY
This survival kit contains thetools needed to develop skills in human relations, labor and management relations, and customer service that are essential to effective customer and employee management and supervision. Contains sound principles and practical suggestions for resolving conflict, leading meetings, executing performance appraisals, imposing discipline, scheduling work, and adding value. For managers or directors of training and development in human relations and hospitality management.Goodwin, Clifford R. is the author of 'Hospitality Supervisor's Survival Kit', published 2004 under ISBN 9780130498465 and ISBN 0130498467.
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