Health Care Criteria for Performance Excellence Baldrige National Quality Program, 2001

The Baldrige Criteria, part of the Baldrige Nat. Quality Prog. of NIST, are a tool used by U.S. org. to stay abreast of ever-increasing market challenges & improve performance. Whether your org. is small or large, is involved in ambulance service or health maint., or has one facility or multiple sites across the country, the Health Care Criteria provides a valuable framework that can help you assess performance on a wide range of key indicators: patient satisfaction, health care outcomes, operational, staff, & financial. The Health Care Criteria can help you align resources; improve communication, productivity, & effectiveness; & achieve strategic goals. Illus.Hertz, Harry S. is the author of 'Health Care Criteria for Performance Excellence Baldrige National Quality Program, 2001' with ISBN 9780756709372 and ISBN 0756709377.