Health Care Criteria for Performance Excellence Baldrige National Quality Program, 2000

Whether you are a CEO, a health care executive, a health care professional, a staff member committed to improving your organization, or a health profession student, the Baldrige Health Care Criteria for Performance Excellence can help you prepare for the changes occurring in today's health care environment. Whether your org. is small or large, involved in ambulance service or health maintenance, the Criteria can help you assess & measure performance on a wide range of key indicators: patient/customer, health care service & outcomes, operational, staff, & financial. You can perform a self-assessment only or also submit an Award app.Hertz, Harry S. is the author of 'Health Care Criteria for Performance Excellence Baldrige National Quality Program, 2000' with ISBN 9780756700058 and ISBN 0756700051.