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182751

9780760071519

Guide to Help Desk Technology, Tools & Techniques

Guide to Help Desk Technology, Tools & Techniques
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  • Condition: New
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  • Ships From: San Diego, CA
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  • Comments: New. In shrink wrap. Looks like an interesting title!
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Product details

  • ISBN-13: 9780760071519
  • ISBN: 0760071519
  • Publication Date: 2000
  • Publisher: Course Technology

AUTHOR

by Unknown Author

SUMMARY

This book focuses on the technology, tools and techniques involved in running an effective help desk. A Guide to Help Desk Technology, Tools & Technology takes a look at the many software options available for tracking and managing the massive influx of data that come into a help desk daily.This title also details the types of tools specific to staff, management and customers alike.Guide to Help Desk Technology, Tools & Techniques, was published 2000 under ISBN 9780760071519 and ISBN 0760071519.

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