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9780619215101

Guide to Computer User Support for Help Desk and Support Specialists

Guide to Computer User Support for Help Desk and Support Specialists
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Product details

  • ISBN-13: 9780619215101
  • ISBN: 0619215100
  • Edition: 3
  • Publication Date: 2004
  • Publisher: Course Technology Ptr

AUTHOR

Beisse, Fred

SUMMARY

This guide gives an overview of the knowledge, skills, and abilities necessary for employment in the user support industry. The text emphasizes problem-solving and communications skills in addition to technical knowledge.Beisse, Fred is the author of 'Guide to Computer User Support for Help Desk and Support Specialists', published 2004 under ISBN 9780619215101 and ISBN 0619215100.

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