Getting Grease: A Guide to Effective Complaint Resolution and Consumer Protection

Gary Michael Smith is a writer, educator, and lecturer based in New Orleans. He is the author of 11 books and hundreds of letters and articles for dozens of trade and technical magazines and journals. Moreover, he has greased the wheels of industry with scores of effective complaint letters, balanced with letters of commendation and recommendation. Mr. Smith also teaches a variety of courses at the University of New Orleans.Smith, Gary Michael is the author of 'Getting Grease: A Guide to Effective Complaint Resolution and Consumer Protection', published 2006 under ISBN 9781930554061 and ISBN 1930554060.