Get What You Want An Industry Insider How to Make Good Complaints, Fix Bad Service and Get What You Want

Don't accept shoddy goods or bad service! The author, who brings more than three decades of experience and consulting in customer service field to the reader, addresses the other side of the counter -- the customer. He offers long-suffering consumers key tips on * how to make effective complaints * how to turn problems into refunds, exchanges or improved serviceBurke, Jack is the author of 'Get What You Want An Industry Insider How to Make Good Complaints, Fix Bad Service and Get What You Want', published 2006 under ISBN 9781563437793 and ISBN 1563437791.