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5182957

9781405153461

Front-of-House Design and Management

Front-of-House Design and Management
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Product details

  • ISBN-13: 9781405153461
  • ISBN: 1405153466
  • Publication Date: 2007
  • Publisher: Wiley & Sons, Incorporated, John

AUTHOR

Finch, Edward

SUMMARY

Examining the factors that influence customer satisfaction and organisational effectiveness within the workplace and showing how facilities management can help ensure that high quality of service is achieved, this book discusses how customer perception is determined by the environment and engagement within that environment.Finch, Edward is the author of 'Front-of-House Design and Management ', published 2007 under ISBN 9781405153461 and ISBN 1405153466.

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