795145
9780672317439
Foundations of Service Level Management
by Sturm, Rick, Jander, Mary, Morris, Wayne
About this item
- Condition: New
- Provider: PhilipsBooks Contact
- Provider Rating: 100%
- Ships From: Everett, WA
- Shipping: Standard, Expedited
- Comments: Brand new, Unread Copy in Perfect Condition. Same day shipping in most cases. Satisfaction Guaranteed.
About this item
- Condition: Good
- Provider: JensonBooks Contact
- Provider Rating: 96%
- Ships From: Logan, UT
- Shipping: Standard
- Comments: This item shows signs of wear from consistent use, but it remains in good condition and works perfectly. All pages and cover are intact , but may have aesthetic issues such as small tears, bends, scratches, and scuffs. Spine may also show signs of wear. Pages may include some notes and highlighting. May include "From the library of" labels. Satisfaction Guaranteed.
Product details
- ISBN-13: 9780672317439
- ISBN: 0672317435
- Publisher: Sams
AUTHOR
SUMMARY
Foundations of Service Level Management provides detailed recommendations for creating a service level management strategy and establishing service level agreements. This book also shows IT managers and executives at third-party SLM companies how to deploy services more quickly, placing a premium on time to market and time to scale, become more service oriented, delivering guaranteed services through service-level agreements (SLAs), evolve from reactive network management to proactive service management, and reduce costs whenever possible by automating network and service management.Sturm, Rick is the author of 'Foundations of Service Level Management' with ISBN 9780672317439 and ISBN 0672317435.
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