4416415
9789077212585
Foundations of IT Service Management based on ITIL
by SMF - the IT Service Management Forum, Pieper, Mike, Van Der Veen, Annelies
About this item
- Condition: New
- Provider: Gulf Coast Books Contact
- Provider Rating: 87%
- Ships From: Memphis, TN
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About this item
- Condition: Very Good
- Provider: JensonBooks Contact
- Provider Rating: 96%
- Ships From: Logan, UT
- Shipping: Standard
- Comments: A well-cared-for item that has seen limited use but remains in great condition. The item is complete, unmarked, and undamaged, but may show some limited signs of wear. Item works perfectly. Pages are intact and not marred by notes or highlighting. The spine is undamaged.
Product details
- ISBN-13: 9789077212585
- ISBN: 9077212582
- Publication Date: 2005
- Publisher: Van Haren Publishing
AUTHOR
SUMMARY
This introduction to IT Service Management is intended to serve as: a thorough and convenient introduction to the field of IT Service Management and the core books in the IT Infrastructure Library (ITIL); and a self-study guide that contains all the material needed to prepare for the Foundation Certificate examination in IT Service Management. It contains a wealth of practical knowledge collected by the editorial board that makes and raises questions, to encourage discussions and the comparison of the best practices found in the book with the reader's own experience.SMF - the IT Service Management Forum is the author of 'Foundations of IT Service Management based on ITIL', published 2005 under ISBN 9789077212585 and ISBN 9077212582.
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