26486789
9781930634138
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Ideal for trainers instructing field service technicians in testing, troubleshooting and conceptual knowledge, this leader guide also offers tips on communicating with customers and exhibiting professionalism, as well as best industry practices for safety. The Student Manual is also available.Society of Cable Telecommunications Engineers Staff is the author of 'Foundations for Delivering Quality Broadband Services', published 2001 under ISBN 9781930634138 and ISBN 1930634137.
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