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5401152

9781583214589

Focus First on Service The Face and Voice of Your Water Utility

Focus First on Service The Face and Voice of Your Water Utility
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Product details

  • ISBN-13: 9781583214589
  • ISBN: 1583214585
  • Publication Date: 2007
  • Publisher: American Water Works Association

AUTHOR

AWWA Staff

SUMMARY

This manual serves as both a strategic training experience and a tool for achieving quality customer service at your water utility. Topics covered include communication strategies, automated technologies, complaint resolution, managing conflict, and more. It's informative and easy to understand format allow for quick results.AWWA Staff is the author of 'Focus First on Service The Face and Voice of Your Water Utility', published 2007 under ISBN 9781583214589 and ISBN 1583214585.

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