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9780754645283

Fasten Your Seatbelt: The Passenger Is Flying the Plane

Fasten Your Seatbelt: The Passenger Is Flying the Plane
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Product details

  • ISBN-13: 9780754645283
  • ISBN: 0754645282
  • Publication Date: 2005
  • Publisher: Ashgate Pub Co

AUTHOR

Nawal K. Taneja

SUMMARY

Airlines' core customers are beginning to take control of the direction of the industry away from airline management. This text examines customer behaviour and how to address it, and discusses the changes in thinking and strategy required on the part of airline management.Nawal K. Taneja is the author of 'Fasten Your Seatbelt: The Passenger Is Flying the Plane', published 2005 under ISBN 9780754645283 and ISBN 0754645282.

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