Exceptional Customer Service A Condensed Team-based Learning System (Manual and Team Leader's Guide)

The problem with establishing customer service standards is that the customers keep moving the goalposts. And it's not just the customers. New technologies for delivering service, your own local competitors, and increasing pressure from international markets, make a culture of continuous service improvement the only way to stay competitive.And the only way to achieve that culture is by involving everyone - and most particularly front-line staff, closest to your customers - in the process.The Exceptional Customer Service, Team Leader Guide works because it enables you to develop your people at the same time as they develop your customer service. It provides a framework of short team sessions, to support the Exceptional Customer Service modules, on which you - and your team - can build your ideas.The Leader Guide provides the team leader with:- facts and figures on the importance of exceptional service;- guidance on the role of team leader as facilitator of the learning process;- step-by-step team session guides to support each of the eight modules in the Exceptional Customer Service manual.Exceptional customer service relies on the initiative, knowledge and skill of each of the individuals within the team. But it also depends on their ability to work as a team. In exactly the same way, the Exceptional Customer Service, Team Leader Guide, mixes the personal knowledge and skill of team members with the power of team-based learning.Lifeskills International Ltd. Staff is the author of 'Exceptional Customer Service A Condensed Team-based Learning System (Manual and Team Leader's Guide)' with ISBN 9780566082665 and ISBN 0566082667.