4234835
9780132849029
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This book places quality as a major management concern, describing how to develop a positive Total Quality Management company culture. It sets out the main concepts of TQM. It describes the difference between TQM and traditional quality control and analyses of the costs of quality (preentation, appraisal, international failure, external failure, lost opportunities). Key concepts are illustrated throughout with real business situations.Bank, John is the author of 'Essence of Total Quality Management - John Bank - Paperback' with ISBN 9780132849029 and ISBN 013284902X.
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