End User Computing: Management Applications and Technology

Partial table of contents: THE END USER ERA. End User Computing. The Information Center Evolves. Applications. Application Development Approaches. Building an Information Center. UNDERSTANDING THE END USER. Federal Employment Data. Understanding User Needs. MANAGING THE INFORMATION CENTER: BROAD CONCERNS. Managing in a Time of Change. Services, Problems, and Critical Success Factors. BUILDING THE INFORMATION CENTER. Mobilizing End Users. Developing The Technological Infrastructure. Establishing Key Policies. SUPPORTING END USER PROJECTS. Training Alternatives. Life Cycle Project Support. DEVELOPING POLICIES FOR PERSONAL COMPUTER PRODUCTS. Standard Configurations and Costs. PERSONAL COMPUTER SOFTWARE TRENDS. Application and System Software. PC Software Operations in RAM. PC Software Operations Using External Memory. The Macintosh Interface. Unix. Artificial Intelligence Software. OTHER PERSONAL COMPUTER APPLICATIONS. Graphics. Online Services. PC Networking Services. Integrated Progrsms. WORKING WITH A HOST COMPUTER. Terminals. The Transmission Link to the Host. Software. Support and Control.Panko, Raymond R. is the author of 'End User Computing: Management Applications and Technology' with ISBN 9780471011026 and ISBN 0471011029.