Peter Keen is Chairman of Keen Innovations, and has served on the faculties of Harvard, MIT, and Stanford. Craigg Ballance is a Partner with E-Finity Group in Toronto, Canada. He has managed or participated in a wide variety of e-commerce projects for more than two decades. Sally Chan is Manager of Information Technology Audit at Royal Bank of Canada, and a member of Revenue Canada's Technical Advisory Group on Electronic Commerce. Steve Schrump is the Chief Technology Officer for Basis 100 Inc., a leading provider of global business-to-business e-commerce solutions for the financial services sector. He has held senior positions at three major e-commerce startups.Keen, Peter G. W. is the author of 'Electronic Commerce Relationships' with ISBN 9780130170378 and ISBN 0130170372.