E-Mail Work Get Moving With Digital Communication

1. Introduction. The communications revolution. Effect of e-mail in business. E-mail as a business risk. Making e-mail work for you is e-mail in practice. Summary. 2. A closer look at a-mail. E-mail's key characteristics. E-mail and related topics. The future of e-mail. Summary . 3. Managing your mail. Why manage your mail? Managing your messages. Addresses, address lists and distribution lists. Working with attachments. Using filters and auto-management facilities. Managing spam. Managing messages on the move. Working off-line. Rules of good e-mail management. Summary. 4. E-mail and security. The need for security. Elements of security. Encryption. Attachments. Operational considerations. Choosing a secure e-mail product. Security in practice. Summary. 5. E-mail and the law. General aspects of the law. Questions worth asking. Key aspects of the law. Effective service. E-mail and company stationery. Taking legal action. Answers to the questions worth asking. Summary. 6. Developing a business e-mail policy. The need for a business e-mail policy. When to create a policy. What steps to take. What makes a good policy? Who to involve. Communicating the policy. Reviewing existing policies and procedures. Beyond a policy. Summary. 7. Creating good messages. What makes a good message? The purpose of your message. Addressing messages. Message structure. Attaching files to messages. Writing clearly. Protecting messages. Other features of e-mail messages. Rules of good e-mail messages. Summary. Appendices. A. Finding someone's e-mail address. B. Public key infrastructure explained. C. Example business e-mail policy statements. D. Example disclaimer and confidentiality notices. Glossary. Index.Whelan, Jonathan is the author of 'E-Mail Work Get Moving With Digital Communication' with ISBN 9780273644651 and ISBN 0273644653.