610314
9780340849651
Learning what makes difficult people behave in the way they do is the first step in being able to reduce your stress levels and to operate more successfully as a team. This is a step-by-step guide for managers to look for the warning signs and analyse what it is that makes others tick.Naomi Langford-Wood is the author of 'Dealing with Difficult People in a Week', published 2002 under ISBN 9780340849651 and ISBN 0340849657.
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