6114438
9780073545448
Customer Service Skills for Success
by Robert W Lucas
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Product details
- ISBN-13: 9780073545448
- ISBN: 0073545449
- Edition: 4
- Publication Date: 2008
- Publisher: McGraw Hill
AUTHOR
SUMMARY
Customer Service, 4/e by Lucas features how-to topics for the customer service professional. It covers the concepts and skills needed for success in business careers, including listening techniques, verbal and nonverbal communication, and use of technology. Emphasis is given to dealing with customer service problems and how to handle conflicts and stress. Insights and tips are also provided for customer service supervisory personnel.Robert W Lucas is the author of 'Customer Service Skills for Success', published 2008 under ISBN 9780073545448 and ISBN 0073545449.
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