4174907
9780471828594
Customer Is Key: Creating an Unbeaten Advantage through Customer Satisfaction - Milind M. Lele - Hardcover
by Lele, Milind M., Sheth, Jagdish N.
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Product details
- ISBN-13: 9780471828594
- ISBN: 0471828599
- Publisher: Wiley & Sons, Incorporated, John
AUTHOR
SUMMARY
Happy Customers: The Unbeatable Advantage. Customer Satisfaction Creates Market Success. How the Winners Do It: The Characteristics of Success. The Four Fundamentals of Customer Satisfaction. It Begins with the Product. Understanding and Managing Customer Expectations. Intermediaries: Ambassadors or Assassins. The Real Sale Begins After the Sale. Feedback and Restitution. Corporate Values: The Software. Index.Lele, Milind M. is the author of 'Customer Is Key: Creating an Unbeaten Advantage through Customer Satisfaction - Milind M. Lele - Hardcover' with ISBN 9780471828594 and ISBN 0471828599.
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