Criteria Performance for Excellence Baldrige National Quality Program (2003

The Baldrige Criteria have been used by thousands of U.S. organizations to stay abreast of ever-increasing competition & to improve performance. You can use the Criteria to assess performance on a wide range of key business indicators: customer, product & service, financial, human resource, & operational. The Criteria can help you align resources; improve communication, productivity, & effectiveness; & achieve strategic goals. Chapters: core values, concepts, & framework; key characteristics; glossary of key terms; category & item descriptions; scoring system & guidelines; Criteria Response Guidelines; applying for the Award; & summary of business eligibility categories & restrictions. Illustrated.Hertz, Harry S. is the author of 'Criteria Performance for Excellence Baldrige National Quality Program (2003' with ISBN 9780756730178 and ISBN 0756730171.