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9780873891516

Creating a Customer-Centered Culture Leadership in Quality, Innovation, and Speed

Creating a Customer-Centered Culture Leadership in Quality, Innovation, and Speed
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Product details

  • ISBN-13: 9780873891516
  • ISBN: 0873891511
  • Publisher: ASQ Quality Press

AUTHOR

Lawton, Robin L.

SUMMARY

Creating a Customer-Centered Culture shows you how to successfully apply existing traditional management tools to knowledge and service work. it teaches you to think like customers so you can implement an organizational culture transformation on your way to total quality management in a jargon-free, step-by-step way.Lawton, Robin L. is the author of 'Creating a Customer-Centered Culture Leadership in Quality, Innovation, and Speed' with ISBN 9780873891516 and ISBN 0873891511.

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