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9780787950811
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These two volumes offer a commonsense approach to creating and sustaining quality-improvement efforts. Your process improvement, problem-solving teams and self-managed work teams will function better with the tools and techniques presented in this book.Chang, Richard Y. is the author of 'Continuous Improvement Tools A Practical Guide to Achieve Quality Results' with ISBN 9780787950811 and ISBN 0787950815.
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