Consumer Trust in Electronic Commerce Time for Best Practice

This multi-disciplinary book provides insight in how to establish consumer trust in electronic commerce. It goes into detail on:a broad variety of consumer trust criteria with regard to the security and reliability of electronic consumer transactionswhat information must be provided to consumershow to create a legally binding contract onlineconfidence in electronic paymentsthe resolution of disputeswhat law applies to the electronic consumer contractwhich body is entitled to settle the dispute and personal data protection.By means of these criteria it is assessed into what extent consumer trust is ensured by the application of a public-key infrastructure, which supports cryptographic services such as electronic signatures and encryption. An assessment is also made on the European Union cryptography policy and the European Union policy on consumer protection in electronic commerce. In addition, a wide range of co-regulation and self-regulation initiatives within the European Union and Northern America are assessed. Finally, this book provides a consumer trust framework which learns that various ingredients at different levels are required to build consumer trust in electronic commerce. As such, it clarifies the roles and responsibilities of government, industry and consumer organisations, businesses, as well as consumers themselves.De Bruin, Ronald is the author of 'Consumer Trust in Electronic Commerce Time for Best Practice' with ISBN 9789041119230 and ISBN 904111923X.