Consumer Protection Federal Actions Are Needed to Improve Oversight of the Household Goods Moving Industry

This report discusses: (1) the nature & extent of consumer complaints about household goods carriers since 1996, (2) the roles of consumers in preventing & resolving disputes, & of government agencies in providing consumer protection, (3) The Department of Transportation's oversight & enforcement activities with respect to this industry, & (4) issues associated with an expanded state role in this area. Focuses on commercial moves of individual households & does not discuss interstate moves arranged by governments or corporations for their employees. Charts & tables.Scheinberg, Phyllis F. is the author of 'Consumer Protection Federal Actions Are Needed to Improve Oversight of the Household Goods Moving Industry' with ISBN 9780756715007 and ISBN 0756715008.