Communication with Residents and their Families

This program reviews the skills needed to develop good communication with residents and their families. The video features interviews with CNAs, residents, and family members. Their thoughts and feelings will provide your CNAs with insight into why good communication is so important. After watching the video, participating in class discussion, reading the handouts, and taking the tests, participants should be able to explain the importance of listening to a resident, describe ways in which trust can be built with a resident, list ways to communicate with residents who have poor vision and hearing, explain why treating a resident with dignity and respect is important to developing good communication, describe how family members should be treated and why communication with them is important, eescribe the actions that should be taken when a resident has a complaint or problem that the CNA cannot help them solve. (Duration: 15 minutes)InService Monthly Staff is the author of 'Communication with Residents and their Families' with ISBN 9781401844080 and ISBN 1401844081.