Class Acts How Good Manners Create Good Relationships and Good Relationships Create Good Business

A complete guide to handling sticky situations, embarrassing questions, rude encounters, and faux pas with grace and style. With a copy of this book as your guide, you will develop the mindset for civility in the workplace along with the mechanics to carry it through by learning: personal accountability; the value of forgiving, apologising, and telling the truth; meeting conduct (but as an attendee and the leader); how to celebrate special occasions in a multicultural workplace; maintaining humanity in cyberspace; that visualisation and meditation enhance focus and civility; ways of disagreeing without being disagreeable; that good relationships lead to good business which leads to success.Mitchell, Mary is the author of 'Class Acts How Good Manners Create Good Relationships and Good Relationships Create Good Business' with ISBN 9780871319791 and ISBN 0871319799.