Completely updated to reflect the changes in the 2000 Body of Knowledge, The Certified Quality Manager Handbook, Second Edition is the most complete reference on quality management available. Written by a team of qualified experts with decades of experience, this book provides a thorough understanding of the principles, terms and concepts of quality management. the new Second Edition contains practical examples from many different industries and organizations, including manufacturing, health care, government, education and the service industries. In addition to being a great reference on quality management, The Certified Quality Manager Handbook, Second Edition is the most comprehensive preparatory guide for the Certified Quality Manager's Exam. Containing a copy of the newly updated Body of Knowledge and an extensive glossary of terms, this book will help anyone effectively study for the CQMgr exam. the supplemental section contains sample test questions similar to those on the actual exam.Okes, Duke is the author of 'Certified Quality Manager Handbook' with ISBN 9780873894876 and ISBN 0873894871.