logo
Cancel

454318

9781560522300

Calming Upset Customers

Calming Upset Customers

Out of Stock

The item you're looking for is currently unavailable.

Ask the provider about this item.

Most renters respond to questions in 48 hours or less.
The response will be emailed to you.
Cancel

Product details

  • ISBN-13: 9781560522300
  • ISBN: 1560522305
  • Publisher: Crisp Publications, Incorporated

AUTHOR

Morgan, Rebecca

SUMMARY

This course will demonstrate communication techniques that build customer loyalty, and how to defuse customer anger with attentive listening and empathy, focus on the customer's needs without blaming, and respond to personal accusations without becoming defensive.Morgan, Rebecca is the author of 'Calming Upset Customers' with ISBN 9781560522300 and ISBN 1560522305.

[read more]

Questions about purchases?

You can find lots of answers to common customer questions in our FAQs

View a detailed breakdown of our shipping prices

Learn about our return policy

Still need help? Feel free to contact us

View college textbooks by subject
and top textbooks for college

The ValoreBooks Guarantee

The ValoreBooks Guarantee

With our dedicated customer support team, you can rest easy knowing that we're doing everything we can to save you time, money, and stress.