453382
9781578203055
This is a complete guide to starting, running and improving a call centre. It covers everything from choosing the best site, to purchasing equipment and software suited to specific needs, monitoring agents, and measuring their productivity.Dawson, Keith is the author of 'Call Center Handbook The Complete Guide to Starting, Running, and Improving Your Call Center', published 2003 under ISBN 9781578203055 and ISBN 1578203058.
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