453381
9781578200955
Call Center Dictionary The Complete Guide to Call Center & Customer Support Technology Solutions
by Bodin, Madeline, Dawson, Keith
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About this item
- Condition: Good
- Provider: Ergodebooks Contact
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- Ships From: Multiple Locations
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Product details
- ISBN-13: 9781578200955
- ISBN: 1578200954
- Publisher: Elsevier Science & Technology Books
AUTHOR
SUMMARY
Your company needs a call center to be competitive in the 21st century. This book is your guide to the technology, techniques, and trends in today's call centers. The Call Center Dictionary contains all the information you need to: Understand: Your boss, The Call Center Dictionary provides clear definitions of call center acronyms, terms, and technology. Stay up-to-date on this fast-paced industry!Bodin, Madeline is the author of 'Call Center Dictionary The Complete Guide to Call Center & Customer Support Technology Solutions' with ISBN 9781578200955 and ISBN 1578200954.
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