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9780970950796

Call Center Agent Turnover and Retention: The Best of Call Center Management Review

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  • ISBN-13: 9780970950796
  • ISBN: 0970950799
  • Publisher: Call Center Press

AUTHOR

Ahearn, Liz, Bauer, Barbara, Bave-Kerwin, Jean

SUMMARY

1999 Global Call Centre Manager of the YearAhearn, Liz is the author of 'Call Center Agent Turnover and Retention: The Best of Call Center Management Review' with ISBN 9780970950796 and ISBN 0970950799.

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