3999659
9781857038989
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This thorough and practical guide, written by an experienced hotelier and educator, provides all the information needed to buy, set-up and effectively run a small guesthouse or hotel. CONTENTS: 1. Substantiating the dream 2. Which property and which business format? 3. Getting started 4. Setting your standard 5. Reservations and reception 6. Food and beverage7. Housekeeping issues 8. Marketing and advertising 9. Book-keeping and financial aspects10. Ancillary departments 11. Staffing.Marshall, Dan is the author of 'Buying and Running a Guesthouse or Small Hotel' with ISBN 9781857038989 and ISBN 1857038983.
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