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Publisher: Wiley & Sons, Incorporated, John
Flood, Robert L.
Presents a complete analysis regarding the strengths & weaknesses of Total Quality Management (TQM) & explores the opportunities & misconceptions that come with it. Features a diverse set of case studies which show TQM in action. A wealth of games & exercises enable readers to test & develop their understanding of this contemporary management philosophy.Flood, Robert L. is the author of 'Beyond TQM' with ISBN 9780471939672 and ISBN 0471939676.
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