Beyond Reengineering

"Better than "Reengineering." This is an extremely important book. Michael Hammer is growing, learning... and raising (appropriate) hell."-- Tom Peters, co-author of "In Search of Excellence" "A visionary book.... Dr. Hammer offers a challenging vision of how the total organization could be transformed as a result of process-oriented thinking." -- Donald Soderquist, vice chairman, Wal-Mart"Hammer has done it again! First, he defined reengineering. Now, he defines the staggering, even radical, implications of the customer-driven process-centered organization on work and management, structure and strategy. Everyone's future will be impacted by such a paradigm shift." -- Stepehn R. Covey, author of "The Seven Habits of Highly Effective People" In 1990, Michael Hammer introduced the world to reengineering and set in motion a series of events that has transformed the business world beyond recognition. What began as an effort to improve performance has led to a complete rethinking of all aspects of business, from the jobs that people have to the ways in which companies are structured. In "Beyond Reengineering," Hammer offers powerful insights into the consequences of the reengineering revolution and how they are changing our work and our lives. To succeed -- or even to survive -- in today's global economy, companies must refocus and reorganize themselves around their processes: the end-to-end sequences of tasks that create customer value. This change, so easily described, in fact, marks the end of the Industrial Revolution and of the organizations that were designed for it. The process-centered organization is a complete break with the past. It means the end of narrow jobs, rigidhierarchies, supervisory management, traditional career paths and feudal cultures. It ushers in a world of professionals and coaches, process owners and results-based pay, boundaryless organizations and an institutionalized capacity for change. In this groundbreaking work, HamHammer, Michael is the author of 'Beyond Reengineering' with ISBN 9780887307294 and ISBN 0887307299.