Better Way: Achieving Total Quality - Roger L. Kirkham - Paperback

"It is easily the most 'readable' of the TQM books currently on the market. It is a superb 'theoretical cookbook,' most of which is in plain language format & void of overly complex figures, graphs, & statistical jargon. ORGANIZATION IS SUPERB. FLOW/STYLE OUTSTANDING. This book delivers on its promises that it is written for everyone & that it explains how to control the unmeasurable in a work process -- quite a beneficial accomplishment." (Director, Supply Dept., Naval base). "I felt the book was a good primer for executives & middle management. What I like best about the book is it gets closer to the tough problems of implementing TQM in the work place. What I see this book accomplishing is BRIDGING THE CANYON BETWEEN THE PHILOSOPHY & THE DOING." (Head, Public Works Department). "It is attractive, well-written, entertaining, & very useful. Index--thorough, easy-to-use, a good cross-reference. Individuals can use this book & strive for continuous improvement in their own circle of influence, regardless of whether anyone else (boss or subordinate) has bought in to TQM. The book contains STEP-BY-STEP, HOW TO INFORMATION." (Training Director, federal government). $8.95 plus shipping/handling. To order contact: American Training Alliance, P.O. Box 9482, Salt Lake City, UT 84109; Phone (801) 521-9267: FAX (801) 278-7685.Kirkham, Roger L. is the author of 'Better Way: Achieving Total Quality - Roger L. Kirkham - Paperback' with ISBN 9780963234902 and ISBN 0963234900.