h3 Coming Soon in Paperback /h3 p This groundbreaking reference is for middle managers in industry (in marketing, manufacturing, administrative and support, finance, and personal functions), not-for-profit organizations and government agencies, as well as quality improvement projects. Detailed examples show you how to relate benchmarking to your own circumstances. Reference guides help you get started. P Robert C. Camp guides you through all phases of the ten-step benchmarking process, from the planning stage to maturity. It also contains case study examples from Xerox's successful benchmark of L.L. Bean and over 50 tables and figures. /pCamp, Robert C. is the author of 'Benchmarking The Search for Industry Best Practices That Lead to Superior Performance', published 2006 under ISBN 9781563273520 and ISBN 1563273527.